The help desk is rarely anyone's first choice for an IT assignment. Despite its relatively low position in company hierarchy, it provides an essential role in bridging the gap between technical and non-technical workers. Without a help desk, your non-technical employees would waste valuable time and effort solving many issues.
Using your own IT department for help desk work can have other negative impacts on your company, as well. IT employees who need to solve other departments' problems have less time to handle your company's technical needs, such as managing server infrastructure or network equipment. Freeing your IT team from this burden can potentially offering wide-ranging benefits.
Working With a Managed IT Partner
Outsourcing your IT department's help desk responsibilities to a managed IT partner can be a great way to free your technical experts from this time-consuming task. Since the outside firm's only responsibility will be handling your company's technical problems, they'll be able to better assist employees who run into technical difficulties.
In the meantime, removing this responsibility from your internal IT team will allow them to use their expertise elsewhere. In cases where you still need on-site support, your IT personnel will be able to offer assistance without worrying about leaving a stack of pending tickets unanswered. This approach means that you'll be able to solve problems more efficiently and quickly than with on-site staff alone.
Additional Benefits to Using a Support Partner
Outsourcing your help desk can do more than just lighten the load on your technical staff, however. Business IT support firms have teams with expertise that covers a wide range of different fields. When one of your employees is having a technical problem, they'll be more likely to find someone familiar with the quickest and most efficient way to solve their specific issues.
You'll also have more flexibility in terms of work hours and availability. If you have employees who work remotely or outside of regular business hours, you can contract with a firm to provide support during these times. Instead of having critical work delayed until your IT team is available, your employees can get the help they need to resolve their issues and continue work immediately.
By utilizing the flexibility and expertise of an outsourced IT help desk, you can free your company's technical staff from the turmoil that comes with managing the end-user technical problems. This extra freedom will allow your employees to work more efficiently and focus on core business operations over internal support issues. Reach out to a managed IT service to learn more.